Refund policy

Returns & Exchange Policy

At *Arouzaa, your satisfaction and trust are our top priority. We understand that sometimes a product may not be the perfect fit for you, so we offer a **100-day Return & Exchange Policy* for your convenience.

Eligibility for Returns & Exchanges

To ensure the highest standards of hygiene and product quality, returns and exchanges are accepted only if:

* The product is *unused* and in its *original packaging*.
* All original tags, seals, and protective coverings are intact.
* The return/exchange request is made *within 100 days* from the date of delivery.

Non-Returnable Items

For health and safety reasons, we cannot accept returns/exchanges on:

* Products that have been *used, opened, or tampered with*.
* Products not returned in their *original condition and packaging*.

How to Initiate a Return/Exchange

1. Contact our support team at *[support@arouzaa.com](mailto:support@arouzaa.com)* with your order details and reason for return/exchange.
2. Our team will guide you through the return shipping process.
3. Once the product is received and inspected, your refund/exchange will be processed.

Refunds

* Refunds will be initiated to your original payment method after successful inspection of the returned product.
* Please allow *7–10 business days* for the amount to reflect in your account.

Exchanges

* If you’d like to exchange your product, you may choose another item of equal or higher value (in case of higher value, the price difference will be payable).
* Exchanges are processed once we receive and verify the original item.